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To examine the development of a viable framework for the enhancement of construction site management practices through an integration of knowledge management (KM) processes ‐ underpinned by case study findings from construction organizations that have implemented knowledge management. A multiple case study approach (that incorporates qualitative comparators with observations made within five construction sites) was adopted. The main aims were to investigate the key problems of site management practices, to observe existing practice in managing knowledge on the construction site, and to present opportunities for improvement. The case study findings revealed that services obstruction, poor site communication and information, incomplete design, local residents, and cooperation and motivation issues are major problems inhibiting construction site performance. They also identified that the site management team used conventional approaches (meeting and observation) to resolve management and technical problems onthe construction site. The site management teams should be prepared to deal with on‐site problems and risks in a systematic and efficient way.KM can help to prevent the site management team from repeating past errors; by capturing best practices, lessons learned,and especially, the solutions to problems that arise on site, similar situations in the future can be dealt with efficiently and effectively.There is little written on how to improve site management practices through knowledge management.This paper focuses on a KM deployment at site management level and demonstrates that site management teams still do not have any systematic methods for the creation, capture, storage, sharing and reuse of knowledge.

Knowledge management (KM) is now recognized as a core business concern and intellectual assets play a vital role in gaining competitive advantage. Within the architecture, engineering and construction (AEC) industry, where the need for innovation and improved business performance requires the effective deployment and utilization of project knowledge, the need for strategic knowledge management is also being acknowledged. This paper reviews various initiatives for KM in order to assess the extent to which it is being implemented in the AEC sector. Contextual issues are identi. ed, and the findings from two research projects are used to assess current strategies for KM in AEC firms. These studies show that effective knowledge management requires a combination of both mechanistic and organic approaches in an integrated approach that incorporates both technological and organizational/cultural issues. The paper concludes with recommendations on how this could be achieved in practice.

Legions of projects fail to attain their time and cost objectives due to ineffective coordination. This is often due to a lack of essential learning from projects because of insufficient communication and working experience. One of the key reasons why this occurs is that managers are unaware of what knowledge needs to be retained. In contrast with knowledge management research, which mostly focuses on the systems and processes for capturing, storing, and retrieval of knowledge, this paper investigates the nature of project communication and learning and their role on project time and cost control.

A stratified proportional purposive sampling approach was adopted in choosing the interview participants for the study. They are experienced industry practitioners working on building construction projects in Malaysia. Content analysis was then performed on the interview data. The identified variables were further validated by 11 industry experts from the three primary construction stakeholders.

The results of a series of 12 in-depth interviews with industry practitioners are provided to reveal the effective communication tools for sharing and learning in a project-based environment, the learning inducing situations involved, and the use of reusable project experiences to improve project time and cost control.

A possible limitation of the study is its focus on a small group of Malaysian practitioners delimits the generalizability of the findings.

A two-phase model with three-step project management process of input, tools, and output is developed from the Project Management Body of Knowledge (PMBOK) Guide as an aid for more effective knowledge reuse in project time and cost control in the future.

This chapter highlights the importance of strategically managing knowledge networks. Strategic management is defined as being aware of current knowledge networks, understanding current knowledge stocks, and identifying gaps. It also involves assessing the knowledge needs of business units and ensuring that those needs are addressed. The chapter also highlights the importance of having a vision of a healthy knowledge network.

Recently, there have been significant corporate changes within the major contracting organizations in the UK. Mergers and acquisitions are creating large, pan‐European contractors. Such changes have a fundamental impact on the way these contractors operate. The reasons behind the increased mergers and acquisitions activities, and how these corporate changes affect information systems and information technology (IS/IT) are examined. The present paper illustrates these IS/IT changes using the acquisition of two British contractors as case studies. The results show that issues such as leadership, communications and culture have a significant impact on how organizational changes are implemented.

This paper focusses on external stakeholders’ perspective of stakeholder management in public–private partnerships (PPP) projects within the context of developing countries where public opposition to PPP projects is prevalent. The purpose of this paper is to identify the key enablers to PPP projects’ success from the perspective of external stakeholders.

Data were collected from two case studies via semi-structured interviews in two PPP project locations in Nigeria. In total, 14 external stakeholders comprising community leaders, trade unionists and human right activist participated in the research.

Five key enablers of external stakeholder management were identified. These are as follows: the choice of project location; transparency of the internal stakeholders; timing of stakeholder engagement; knowledge of PPP; and relationship with internal stakeholders.

External stakeholders’ perspective of stakeholder management in PPP projects within the context of developing countries new to PPP has been established. The practical implications of the five enablers can be used by policy makers and industry professionals to ensure effective stakeholder management of PPP projects.

Performance management is a key issue in the construction industry as a result of complex internal and external factors. Large construction organizations are implementing performance management models to improve business processes, products and management of people to facilitate continuous improvement. This study investigates the implementation of performance management models in large construction engineering organizations. First, a brief review of the drive for performance improvement and the strategic considerations for the adoption of performance management models is carried out with specific reference to the Balanced Scorecard and the EFQM Excellence Model. Second, using case studies of large construction engineering organizations, the findings from the implementation of performance management models are analysed and discussed. It is shown that whilst progress has been made in the implementation of performance management models in large construction organizations, significant challenges remained at the planning, deployment and assessment and review stages. This includes the motivation for performance management, leadership and resources, communication mechanisms, measurement and data collection techniques and the role of knowledge management. Performance management models provide a basis to develop strategy for sustaining longterm business objectives, and more construction organizations will adopt such innovative tools to facilitate continuous improvement, as the business benefits become clear.

The implementation of public–private partnerships (PPPs), particularly in low- and middle-income countries, has been hampered by external stakeholders’ opposition leading to the failure of several projects. The purpose of this paper is to develop a framework to improve external stakeholder management in PPP projects.

Two case studies consisting of 23 interviews with a wide range of internal and external stakeholders were employed. This was supplemented with a focus group approach to validate the framework.

A new framework for the management of external stakeholders is developed. It encompasses new features such as the dynamic identification of stakeholders at each project phase and their corresponding interests.

The scope is road transportation projects in Nigeria and thus the recommendations may not be globally applicable.

The findings can help the public sector and their agencies to manage external stakeholders and maintain successful relationships on PPP projects.

The paper contributes to existing knowledge in four key areas: it confirms that the skill and actions of internal stakeholders are vital to the stakeholder management process; it shows that one-off stakeholder identification proposed in literature is a flawed approach; it proposes that the identification of external stakeholders’ interests be dynamic; and it adds the perspective of low- and middle-income countries in stakeholder management in PPP projects.

Large construction companies operate in geographically diverse locations, often in very competitive conditions and in a dynamic environment. A strategy for continuing growth in earnings is necessary. Acquisitions are a way of achieving external growth. The aim of this paper is to investigate the acquisitions strategies of UK contractors towards the emerging markets of Central and Eastern Europe. Five UK contractors, which had the highest turnover in overseas business, were chosen as the subject group. The paper finds that, although these contractors acknowledge that there is a potential market, they are adopting a very cautious view by not setting up permanent offices and by hoping to win work through contacts with Western clients.